We're here to help you and your family get the most out of SeniorNest.
Have a question, feedback, or need help? Send us an email and we'll get back to you promptly.
support@seniornestapp.comWe typically respond within 1–2 business days.
From the Home screen, tap the invite icon or go to Settings → Family Nest → Invite Family. You can share an invite link via text message, email, or any messaging app. Family members download SeniorNest and use your link to join your nest for free.
Yes. Only one person in the family needs a subscription — everyone else joins and uses SeniorNest completely free. There are no hidden fees for family members.
Tap the message bubble icon at the bottom of the screen to go to the Send screen. You can type a message, take or upload a photo, record a voice message, or record a short video. Tap Send when you're ready.
The "I'm Good" button lets your family know you're doing well with just one tap — no typing required. It sends a quick wellness check-in to your family nest so loved ones feel connected and reassured.
Tap the bookmark icon on any message to save it. You can save it to Favorites (for quick access) or to Memories (for your permanent keepsake collection). Find all saved items under the Memories tab.
Go to your Profile tab and tap Emergency Contacts. You can add names and phone numbers for up to several contacts. This information is private and only visible to you.
On the sign-in screen, tap "Forgot Password" and enter your email address. You'll receive a password reset link. If you signed up with Apple or Google, use that same sign-in method — no password is needed.
Subscriptions are managed through the Apple App Store. To cancel, go to your iPhone Settings → Apple ID → Subscriptions → SeniorNest → Cancel Subscription. Your access continues until the end of the current billing period.
To request account deletion, email us at support@seniornestapp.com with the subject line "Delete My Account." We will permanently delete your account and all associated data within 30 days.
Yes. Your content is only visible to the family members in your nest. We use industry-standard encryption to protect your data. We never sell your personal information. See our Privacy Policy for full details.